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Help Center Checking Orders

How to Confirm Receipt Once Receive an Order?

If your order has been successfully delivered and you are satisfied with the item(s), please follow the below steps to confirm receipt:

Step 1: Sign in to Delivery  and locate your order;

Step 2: Click Confirm Received.

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Or, click View Detail -> Confirm Received.

image (1).png

image (2).png

Step 3: Click Confirm and the order will be completed.


Note:

If the order is not delivered on time but the sales representative has confirmed shipment, please contact your sales representative for the details.


You can open a dispute for a refund if:

  • The items are not as described.

  • The order doesn't arrive within the stated delivery time.


Last updated on 21/11/2024

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This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.
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